Claims
From sweating the small stuff to getting you back open for business – that's our responsibility. Together with your independent agent, we understand the moment of truth arrives when you need us the most – at the time of loss – and we we'll be there. With our 24-hour Indiana Insurance ANYTIME claim services™ and our experienced claims professionals, we'll work with your agent to achieve the best possible outcome as quickly as possible – that's where I makes the difference.
The moment of truth arrives when our policyholders need us the most – when a loss occurs. Working with our independent agency partners, our goal is to provide industry leading claims service. We achieve this goal by efficiently routing claims to the most appropriate claims professional, minimizing the use of outside vendors, and maintaining stringent standards for timely service, accuracy and policyholder satisfaction.
Our philosophy, operating model and claims process allow us to get each claim to right person as quickly and efficiently as possible. This allows us to handle less severe claims quickly and effectively while focusing appropriate resources to more complex or catastrophic claims.
We understand that the fundamental purpose for our existence is to protect the assets of our policyholders. As a result, we design and implement programs that respond to the ever changing needs of our commercial policyholders.
Members of our claims staff work in specialized teams dedicated to property, casualty, workers’ compensation, field investigation, or automobile physical damage. By organizing our claims operation in this manner, we are able to provide an unbeatable combination of local claims service supplemented by an extensive network of claim professionals in the field.
To ensure prompt and efficient attention to each claim, we have established the Indiana Insurance ANYTIME Claim Service™ for the reporting of all claims. Our goals of delivering industry leading claim service and positive policyholder outcomes start with this first important step. Staffed 24 hours each day – 7 days each week – 365 days each year – this first point of contact has been established for both agents and policyholders to utilize, helping to ensure each claim starts off right. One call to 1-800-279-7221 – ANYTIME – gets the claims process started.
Please visit Indiana-Ins.com for more details about our claims services.